The Commission on Human Rights (CHR) recognizes and supports the efforts of the Philippine National Police (PNP) to promptly address complaints from communities through the launch of the E-Sumbong online system. During this time of pandemic when mobility is restricted, this is a timely innovation that will make the PNP more accessible while also allowing citizens to comply with health protocols and minimizing contact.

This contactless mechanism demonstrates a commitment to public interest and responsiveness to the citizenry considering the many challenges that come with quarantine restrictions. Many vulnerable sectors—such as, women who are experiencing domestic abuse; children vulnerable to online sexual exploitation and abuse; Persons with Disabilities; and the elderly to name a few—will also be able to remotely file their complaints faster and with less inconvenience. More importantly, those who are fearful of repercussion and reprisal can convey their grievance remotely while minimizing the risk to their safety.

CHR encourages the public to maximize this mechanism. We also remind everyone to use this channel prudently and not misuse it to ensure that the PNP can channel its energy and time to valid concerns only pertaining to peace and order. We urge the PNP to disseminate this mechanism widely for the information of everyone especially those who most need it.

CHR also welcomes the recent statement of PNP Chief Police General Guillermo Lorenzo T. Eleazar reminding police officers respect human rights and exemplify the law at all times as law enforcers who are expected to be the first ones to abide by it. This is crucial in maintaining credibility to enforce the law, encouraging citizens to follow laws as well, and in regaining public confidence.

We hope that this pronouncement will translate to genuine reforms within the police ranks, particularly reduction of cases of police abuses and human rights violations.

Through the new E-Sumbong mechanism and in all its operations and actions, we expect the PNP to concretely demonstrate its mandate to serve and protect the rights and dignity of all, especially for the most vulnerable. ###

For complaints and concerns in your community, contact the PNP hotlines via 0919-160-1752 (Smart); 0917-847-5757 (Globe).

E-sumbong may also be accessed through e-mail, e-sumbong@pnp.gov.ph or Facebook (facebook.com/OfficialPNPhotline)