Citizen’s Charter

COMMISSION ON HUMAN RIGHTS

PROCEDURE FOR FILING OF COMPLAINTS

CHR recognizes the importance of maintaining a customer assistance and information system to ensure that citizens’ concerns, complaints, and grievances against CHR services and officials and employees are immediately, efficiently, and responsibly addressed or referred to the proper offices.

Office or Division: Citizens’ Help and Assistance Division (CHAD)
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizens, and G2G – Government to Government
Who may avail: Individuals/Organizatons

Checklist of Requirements
1. Letter/Accomplished Feedback Form (Secure a copy from CHAD/PACD Office)
2. Complaint Letter/Accomplished Feedback From
3. Assessed Feedback Form; Complaint Letter

LEGAL ADVICE AND COUNSELING

CHR provides free legal advice and counseling to clients for various concerns. Our assistance includes the preparation of pleadings, provision of simple legal advice, and issuance of endorsement letter if the issue/concern of the client does not fall within the CHR’s mandate/jurisdiction.

Office or Division: Legal Division (External Services), Legal and Investigation Division (Regional Office)
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizens, and G2G – Government to Government
Who may avail: Individuals/Organizations

DATA, STATISTICS, INFORMATION, DOCUMENTS AND REFERENCE MATERIALS PROVISION

CHR provides requested data, statistics, information documents, and reference materials from our CHR data bank to interested clients/organizations.

Office or Division: Management Information Systems Division (MISD)
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizens, and G2G – Government to Government
Who may avail: Individuals/Organizations

Checklist of Requirements
1. Accomplished MISD ICT Request Form (Secure a copy from MISD Office), or
2. Official Request Letter endorsed by concerned CHR Office (Receiving Office)

ISSUANCE OF CLEARANCE

CHR issues clearance only after a thorough data check and verification of records to military/policy officers, security sector, government employees, and private citizens to certify that the client has: no record of human rights violations, with record of human rights violation, or with pending resolution of human rights violation.

Office or Division: Internal Legal Services (ILSD) – Central Office; Clearance Unit (CU), Regional Office (RO)
Classification: Complex Transaction
Type of Transaction: G2C – Government to Citizens, and G2G – Government to Government
Who may avail: Military and Police Officers, Government Employees, and Private Citizens

DOWNLOAD: Application for CHR Clearance/Certification

REQUEST FOR TECHNICAL ASSISTANCE (TRAINING/RESOURCE PERSON)

The Commission on Human Rights (CHR), through its Education and Promotion Office, provides technical services to government agencies and academic institutions in the development of Human Rights (HR) education and training programs or integration of HR in existing learning modules, develop and pilot new or alternative teaching methods, approaches and tools.

CHR’s pool of Trainers, Resource Persons/Subject Matter Experts (SMEs) and Facilitators and the Speaker Bureau conduct trainings and act as resource speakers.

Office or Division: Human Rights Education and Promotion Office (HREPO – Central Office), Promotion and Policy Advisory Division (Regional Offices)
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizens, and G2G – Government to Government
Who may avail: Individuals/Organizations

REQUEST FOR INFORMATION, EDUCATION AND CAMPAIGN (IEC) MATERIALS ON HUMAN RIGHTS

The Commission on Human Rights (CHR) develops and disseminates HR IEC materials both at the central and regional level.

Upon request, the CHR shares human rights advocacy and campaign materials to interested clients.

REQUEST FOR INTERVIEWS

The Commission on Human Rights (CHR) recognizes the importance of letting the public know what is our mandate, vision, mission, and service pledge, as well as its stand on pressing human rights issues.

Through its spokesperson or any designated officer/s. CHR grants interviews on human rights issues to all forms and channels of media, including traditional and social media channels.

Office or Division: Strategic Communication Division (SCD) – Central Office; Promotion Division – Regional Offices
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizens, and G2G – Government to Government
Who may avail: Individuals/Organizations

Citizen’s Charter

COMMISSION ON HUMAN RIGHTS