CHR recognizes the importance of maintaining a customer assistance and information system to ensure that citizens’ concerns, complaints, and grievances against CHR services and officials and employees are immediately, efficiently, and responsibly addressed or referred to the proper offices.

Office or Division: Citizens’ Help and Assistance Division (CHAD)
Classification: Simple Transaction
Type of Transaction: G2C – Government to Citizens, and G2G – Government to Government
Who may avail: Individuals/Organizatons

Checklist of Requirements
1. Letter/Accomplished Feedback Form (Secure a copy from CHAD/PACD Office)
2. Complaint Letter/Accomplished Feedback From
3. Assessed Feedback Form; Complaint Letter


Citizens’ Help and Assistance Division

📞 (02) 8294-8704
📱0920 506 1194 (Smart) 
📱0936 068 0982 (Globe)